Payments and refunds
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How you pay for a rental booked on rent.vr.auto, and how money comes back if the booking is cancelled. The binding cancellation rules are in section 7 of the Rental Terms & Conditions.
1. How you pay
Rentals booked on this site are paid online in full at the time of booking. The amount shown on the booking page — the daily rate for the selected dates, the insurance package and any extras you added — is the amount charged. We add no booking fee and no card surcharge.
Payment is taken on the hosted checkout page of Viva Payments (viva.com). You are redirected there to enter your card and returned to this site once the payment is finished.
We accept Visa and Mastercard debit and credit cards. Payments are authenticated with 3-D Secure, so your bank may ask you to confirm the payment in its app or by one-time code.
The security deposit is not part of the online payment. With BASIC and COMFORT insurance a refundable deposit of 300 EUR is taken at handover; with MAX insurance no deposit is required.
2. Currency and amounts
All prices are shown and charged in euro (EUR).
The amount is recalculated on our server before the payment is created, so the total on the booking page is what your card is charged.
If your card is issued in another currency, your bank converts the amount at its own rate and may add its own fee. We neither set nor receive that fee.
The charge normally appears on your statement under VIBERIDE LTD or as a Viva Payments transaction.
3. Security of your card details
Your card details are entered on the page of Viva Payments, a licensed payment institution operating under PCI DSS. They never reach our servers, and we never store them.
We receive only the result of the payment and the order reference, which we use to confirm your booking.
4. Cancellations and refunds
Cancellation 48 hours or more before the agreed handover time: full refund of everything you paid.
Cancellation less than 48 hours before handover: we retain the price of one rental day and refund the rest.
No-show — if you do not appear within 2 hours of the agreed handover time and have not contacted us — the booking is cancelled, we retain the price of one rental day and refund the rest.
Early return: unused days are not refunded, unless the early return is caused by a fault of ours or by a vehicle defect that is not your responsibility.
The Northern Cyprus travel permit (100 EUR) is non-refundable once it has been issued.
If we cannot provide the booked vehicle, you may choose a replacement of the same or a higher class at no extra cost, or a full refund.
5. How a refund is made
Refunds are made through Viva Payments to the same card you paid with. We do not refund to a different card, to cash or to another account.
We issue the refund within 14 days of the cancellation; your bank usually credits the amount within 5–10 business days after that.
To cancel or to ask about a refund, write to hello@vr.auto or call +357 95 777 070, quoting your booking details.
6. If a payment does not go through
If the payment is declined, or you close the checkout page before it finishes, the booking is not confirmed and no money is taken.
Your bank may briefly show an authorisation hold for a declined attempt. It is released by the bank, usually within a few business days; no funds are transferred to us.
If the money left your account but you did not receive a confirmation, contact us at hello@vr.auto or +357 95 777 070 before paying again.
7. Questions and complaints
Write to hello@vr.auto or call +357 95 777 070 (also WhatsApp, 24/7). We reply to written complaints within 14 days.